Agatha Halterneck Gold Button detail soft blue Dress

Shipping & Returns Policy

Shipping

At Anna-Carla we aim to deliver your order as quickly and efficiently as possible.

• Processing Time: Orders are processed within 1–2 business days.
• Shipping Options:
• International Shipping: Available to select countries. Delivery times and rates vary by destination.
• Order Tracking: Once shipped, you will receive a tracking number via email.

Returns

We want you to love your purchase. If you're not completely satisfied, we gladly accept returns.

• Return Period: Returns are accepted within 14 days of delivery.
• Conditions: Items must be unworn, unwashed, and returned in original packaging with tags attached.
• Process: To initiate a return, please contact our customer service at support@annacarla.com.
• Refunds: Refunds are issued to the original payment method within 7–10 business days after receiving the return.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Exchanges

At this time, we do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order.